Frequently Asked Questions

What do I get for Style Assist R 595?

Included in this price is a beautiful gift box in which there are 5-8 pieces of clothing and accessories styled by your personal stylist to help you create more options in your wardrobe. Your hand-picked selection is based on your colour palette, lifestyle, budget and needs. This gets delivered to your door, where you can try on your clothing in the comfort of your home.  If there is anything that you do not want, give us a call and we will arrange a date to pick up the items you don’t want. Please note that we do not shop handbags, earrings and shoes.

What do I get for Style Elite (R 695)

You get combination of 8-12 pieces of clothing or accessories. Your hand-picked selection is based on your colour palette, lifestyle,budget and needs. This gets delivered to your door in a beautiful box, where you can try on your clothing in the comfort of your home.  If there is anything that you do not want, give us a call and we will arrange a date to pick up the items you don’t want. Please note that we do not shop handbags, earrings and shoes.

 Delivery areas?

Johannesburg, Pretoria, Ga-Rankuwa, Mabopane, Soweto, Krugersdorp, Lenasia, Nigel/Heidelberg, Springs, Pomona, Witbank, Klerksdorp, Rustenburg, Polokwane, Vaal, Randfontein, Westonaria, Malmesbury, Paarl, Worcester, Stellenbosch, Grabouw, Cape Town, Mosselbay, Knysna, Plettenburgbay, Port Shepstone, Durban, Pietermaritzburg, Richardsbay, Bloemfontein. Please note that Style Assist is only available in the Johannesburg area. Therefore the cost per box is R695 when delivering to locations which are not in the Johannesburg area.

What if I don’t like anything in my box?

Should you return the entire contents of your box, one of the stylists will be in touch with you to  understand why your box of clothing was not a good fit for you. We will then re-shop your box with this new information. Should you still be unsatisfied with your delivery, we will be more than happy to refund you the service fee along with the budget you of your shop.   

 When will I receive my box?

We deliver boxes every Friday for requests sent to us, from 17h00 Thursday (of the previous week). That means that if you request a box before 17h00 on Thursday, you will receive it the next Friday. If you send the request after 17h00 on Thursday, you will receive your box the following Friday (in 2 weeks). We are working on shortening this time in the near future, to get your box to you sooner- Please be patient with us.

How often can I have a delivery sent to me?

As often as you like.

 How much information should I give on the consultation form?

As much possible. Remember that although some of the questions are optional, the more information you give us, the more accurately we will be able to shop for you.

Can I cancel my account?

Yes of course, however please note that Style Assist is not run on an account system, we shop for you when you ask us to.  The service doesn’t require a subscription, so you can keep your account without having to schedule any deliveries. This way when you are ready to shop again, we have all your information on hand.

How does the payment of my budget work?

You will be invoiced for the full budget you have chosen and this will be added to your styling fee, should you wish to return anything, Style Assist will refund you for the clothing that is returned.

Payment we accept

We only accept credit cards

What if I have entered the wrong delivery address?

If your Stylist has already sent your Style Assist box, you will be invoiced an additional fee for us to resend to the correct delivery address. You are encouraged to correct your details as soon as possible.

What if I want to return more items later on?

Unfortunately, we can’t accept any returns after the initial return package has been sent or if the clothings has not been returned within 4 days after the package has been delivered.

How many days to return?

You may return goods for up to 4 days, therefore clothing needs to be in the mail three days after it was delivered, i.e.: if you receive your package on Friday the package needs to be sent by Tuesday.  After this time frame we will assume that all the clothing not returned will be kept. If there are any delays in receiving your box, please contact us as soon as possible, so that we can make an exception.

Return condition

Clothing must be returned in the same condition that they were sent and must not be worn,  washed or ironed, all clothing must still have the price tag on it.

Courier

Should you wish to send any pieces of clothing back please call tweak&STYLE on 011 362 2241 and we will send a  courier to collect the items.

Privacy

We agree to keep your information private and secure, it will not be sold to any third parties.

Exchanges

We cannot exchange any pieces for sizing, for fit or for colour.

Pricing

While Style Assist will try to stick to the budget the client has requested, we cannot guarantee this will always be the case, we will however ensure that we do not go over budget.

Complaints

Should there be any concerns, recommendations or complaints, we assure that we will endeavour to do our very best to resolve the issue as soon as possible. Email is the best way to get hold of us, please contact us on info@tweaknstyle.co.za

What if the size does not fit?

It is important to give the correct size, we also ask you specify your size according to the Studio W brand within Woolworths as garments sizes may vary from shop to shop.  Therefore we please ask that you try all the clothing on.

Communications

We require your consent to send any communications, should you wish to unsubscribe you can do so at any time by notifying us on info@tweaknstyle.co.za

Changes of information

Should any of your information change, we will need to update your profile as soon as possible. Please let us know what changes you would like to make by editing your www.tweaknstyle.co.za/my-account/

Who do we Style?

Anyone over the age of 15 years

Do we Style pregnant woman?

Yes

What if I see any of my items at a lower price?

We keep the price tag on the garments and accessories we deliver so you can see the price of each garment or accesssory. Please note that garments go on sale and we have no control over this process