Terms & Conditions

Shopping of Garments

We don’t do swimwear or underwear.

Deliveries

Style Assist box deliveries are dispatched from Johannesburg and can be expected to arrive in 11 working days from placement of the box.

Style boards and Colour pallets will arrive electronically within 2 working days after the order is placed.

All Tweak Extreme services are face to face, a stylist will be in touch with you 24 hours after your order has been placed. Together you will decide on an appointment time and from there your stylist will guide you through.

The delivery costs are included in the service fee, your order will be couriered to your requested address. If for any reason you are unable to receive the parcel, then you can arrange for someone else to take receipt for you. This arrangement must be communicated to info@tweaknstyle.co.za. If there is no one to accept your box, the courier will try to deliver the box again at a later time. Should delivery of the box be unsuccessful for a second time, it will be returned to Tweak&Style head offices. Any courier arrangements made after this, will be at an additional cost to the customer. Alternatively, the client can cancel her order. If you decide to cancel your order you will be refunded for your budget, however you will have to forfeit your service fee. Delivery of boxes take between 10-14 working days to arrive from confirmation of your payment. Please contact info@tweaknstyle.co.za for any questions regarding the status of your delivery. Please include a phone number for our courier to contact you should they need to.

Pricing

The price of a Style Assist box within the Johannesburg ns Pretoria area is set at R495 per box, this includes a box of 5-8 items (clothing or accessories), courier fees to deliver the box and Courier fees of collection of the items you would like to return.

Returns

You can return new, unworn items within 3 days after they have been delivered to you, exchanges cannot be made. Items should be returned in their original packaging, with swing tags still attached. Refunds will only be processed once goods have arrived at our offices and have been inspected. We will then give you a refund directly into your credit card account (within 5 days of receiving the returned item). You will not be charged an additional fee for postage on returns, the price of the service includes delivery of goods to your specified address and return of goods. We are unable to refund original postage or returns postage, the courier fee will not be refunded.

Please post returns to:
15 Zonnebloem Lane
Hurlingham Ext 5
Sandton
2128

Please call Tweak&Style on (011) 326 2241 to arrange pick of anything you wish to return. We are unable to refund the service fee paid, only the budget of the clothing Please obtain a “Proof of Posting” by returning your parcel with either a registration or tracking number when he courier comes to collect, as we cannot be held responsible for parcels lost or damaged goods on return to us.

Sizing

If you are noticeably taller or shorter than the average height, please inform us. If you are a size 40 and above, it is imperative you send us your measurements upon ordering. For Tops, please send your Bust and Shoulder to Floor measurements. For Pants, please send your Hip and Shoulder to Floor measurements. For Dresses please send your Bust, Hip and Shoulder to floor measurements. We gauge sizes according to Woolworths Studio W.

The sizes we offer are sizes 32 to 40

32  34 36 38 40
(8) (10) (12) (14) (16)